At Wildmauve, we are dedicated to delivering a seamless and reliable shopping experience. We are committed to fair practices and the transparent resolution of all customer concerns. Our Grievance Redressal Policy is structured to ensure that your issues are handled promptly, professionally, and in full compliance with applicable laws.
A grievance refers to any concern or dissatisfaction arising from a product or service purchased through our platform for which the customer seeks resolution. This may include, but is not limited to, issues related to product quality or defects, incorrect or delayed deliveries, payment discrepancies, return, refund, or exchange problems, unsatisfactory customer service, or inquiries regarding our policies.
If you have a concern, we encourage you to contact us through our available support channels. Here’s how the process works:
1. Visit the Help Centre or Contact Us Page
Go to the “Help Centre” or “Contact Us” section on our website or mobile app.
2. Select Your Issue
Choose the appropriate category or topic that best describes your concern.
3. Submit Your Query
Fill in the required details, including your order ID, a clear description of the issue, and any relevant documents or images.
Once your query is submitted, our support team will review it and respond promptly with the appropriate resolution.
If your concern remains unresolved or you are not satisfied with the response provided by our customer support team, you may escalate the issue to our designated Grievance Redressal Officer, in accordance with the Information Technology Act, 2000 and other applicable laws.
To ensure transparency, accountability, and legal compliance, Wildmauve has appointed a dedicated Grievance Officer responsible for overseeing the complaint resolution process. The officer ensures fair handling of unresolved or escalated concerns. You can reach the Grievance Officer via email at zybericsolutionspvtltd@gmail.com.
Your grievance will be acknowledged within 48 hours of receipt via email.
A unique grievance ID will be generated and shared with you, enabling you to track the status of your complaint.
Our team, in coordination with the Grievance Officer, will strive to resolve your concern at the earliest—typically within 7 working days or as required by applicable laws.
You will receive timely updates regarding the progress of your grievance through your registered mode of communication.
Your grievance will be deemed closed and resolved under the following circumstances:
If you have any further questions or wish to raise a grievance, please feel free to reach out to us at zybericsolutionspvtltd@gmail.com.