At Wildmauve, operated by Zyberic Solutions Private Limited, we are dedicated to providing a seamless, reliable, and stress-free shopping experience. In this policy, the terms “we,” “us,” and “our” refer to Zyberic Solutions Private Limited, while “you,” “your,” and “user” refer to our valued customers.
This Shipping and Delivery Policy outlines the terms governing the processing, dispatch, and delivery of products ordered through our platform. By placing an order, you acknowledge and agree to the provisions outlined in this policy. Our primary goal is to ensure your purchase is delivered safely, promptly, and without any inconvenience.
We currently deliver to locations across India. At this time, our shipping services are limited to domestic addresses only, and international delivery is not available.
Once your order is placed, our team begins processing it within 1 to 2 business days, excluding weekends and public holidays. You will receive an email confirmation with your order details as soon as processing is underway.
Our standard delivery timeframe is between 3 to 8 business days, depending on your location and the efficiency of the courier service in your area. Please note that occasional delays may occur due to unforeseen circumstances such as adverse weather conditions, logistical challenges, or high-volume periods.
If a delivery cannot be completed due to an incorrect address, recipient unavailability, or refusal to accept the package, the order will be returned to our warehouse. To arrange for re-shipment, please get in touch with our customer support team.
If your order arrives damaged, our team is here to help. Please contact our customer support within 48 hours of delivery and provide clear photographs of the damaged item for verification. In the case of lost shipments, we will work closely with our delivery partners to investigate the issue and provide a suitable resolution, which may include a replacement or a full refund.
If you have any questions or concerns regarding shipping and delivery, please don’t hesitate to contact us at:
zybericsolutionspvtltd@gmail.com
We appreciate your trust and are dedicated to ensuring a smooth, reliable, and satisfying shopping experience with every order.