At Wildmauve, operated by  Zyberic Solutions Private Limited, we are dedicated to offering a smooth and satisfying shopping experience. While we take pride in delivering high-quality fashion products, we understand that returns may occasionally be necessary. This policy outlines the eligibility criteria, step-by-step return process, and timelines for initiating returns and receiving refunds. 

Return Eligibility Guidelines 

To ensure a smooth and hassle-free return process, please review the following conditions: 

• Items must be returned in their original, unused condition, with no signs of wear, washing, or alterations. 
• All original tags, labels, and packaging must be intact and included with the returned product. 
• Products should be returned in the same clean and undamaged state as they were received. 
• Return requests must be initiated within 48 hours of delivery. 
• To begin the return process, please contact our customer support team within the specified timeframe. 
• Returns that do not meet these requirements or are requested outside the eligible window may not be accepted. 

How to Initiate a Return 

1. Contact Customer Support 
Reach out to our support team at  zybericsolutionspvtltd@gmail.com with your order details and a brief explanation of the reason for your return. 

2. Provide Supporting Evidence 
If applicable, attach clear photographs of the item to highlight any defects, damages, or issues related to your order. 

3. Follow Return Instructions 
Once your request is reviewed and approved, we will provide the return shipping address along with detailed instructions to complete the return process. 

Please note that we reserve the right to decline any return that does not comply with the conditions outlined in our Return & Refund Policy. 

Refund Process and Timeline 

Once we receive your returned item, our team will perform a detailed inspection to ensure it meets the criteria outlined in our Return Policy. You will be informed of the outcome, indicating whether your refund has been approved or declined. If approved, the refund will be issued to your original payment method within 5 to 7 business days. A confirmation email will be sent once the refund has been successfully processed. 

Partial Refunds 

In some instances, a partial refund may be granted if the returned item exhibits minor damage or is missing certain components, thereby not fully meeting our return policy requirements. 

Damaged, Defective, or Incorrect Items 

If you receive an item that is damaged, defective, or not as ordered, please contact us within 48 hours of delivery to initiate a return. To help us address the issue efficiently, kindly send an email including clear photographs or a brief video that clearly shows the problem. 

Need Assistance? 

If you require assistance with a return or refund, our customer support team is ready to help. Please contact us at zybericsolutionspvtltd@gmail.com, and we will be happy to assist you. 

Thank you for choosing Wildmauve. We sincerely appreciate your trust and remain committed to providing a seamless, secure, and satisfying shopping experience.